Terms and Conditions of Service

1. Company Identification & Legal Framework

This contract of terms and conditions governs the booking of travel services, official guiding, tourist transportation, and trekking expeditions operated by EXPLOOR CHACHAPOYAS TOUR OPERADOR E.I.R.L., registered under Tax ID (RUC) N° 20613878140, with legal address at Pasaje Santa Cecilia N° 181, Chachapoyas, Amazonas, Peru.

Our travel operator is officially registered and licensed under the standards set by DIRCETUR Amazonas and MINCETUR (Ministry of Foreign Trade and Tourism of Peru), in full compliance with General Tourism Law N° 29408 and the Consumer Protection Code (Law N° 29571).

2. Nature of Expeditions and Guided Treks

EXPLOOR Chachapoyas specializes in wilderness expeditions, mountain trekking, nature tours, and archaeological exploration throughout the Amazonas region, including renowned sites such as Kuélap Fortress, Gocta Waterfall, Laguna de los Cóndores, Yumbilla Waterfall, Sonche Canyon, Karajía Sarcophagi, and Revash Mausoleums.

By booking any of our departures (shared or private), travelers acknowledge that activities take place in rustic outdoor environments, inter-Andean canyons, and cloud forests, with elevations ranging from 1,800 m (5,900 ft) to over 3,200 m (10,500 ft) above sea level.

3. Reservations, Rates, and Payment Methods

• Booking Confirmation: Every booking is considered confirmed once the agreed initial deposit (usually 50% or full payment depending on advance notice) has been verified by our operations team.
• Rates: Prices are quoted per person or per private group in Peruvian Soles (PEN) or US Dollars (USD). They include the items expressly described in each tour itinerary (licensed transport, professional guide, community entrance tickets, and indicated meals).
• Accepted Payment Methods: Direct bank transfers to our Peruvian corporate accounts (BCP, BBVA, Interbank), international credit/debit cards, and secure online payment links (Visa, Mastercard, Amex).

4. Physical Fitness, Health, and Traveler Responsibilities

Travelers are responsible for ensuring they possess an adequate fitness level for the selected excursion. It is the traveler's mandatory obligation to inform EXPLOOR Chachapoyas in advance regarding:

• Pre-existing medical conditions (cardiovascular issues, asthma, high blood pressure, severe allergies).
• Recent surgeries, joint injuries, or pregnancy.
• Critical dietary requirements for itineraries with included meals.

Travelers agree to arrive properly equipped with recommended gear (sturdy hiking footwear with solid grip, waterproof rain jacket or poncho, warm layers, sun protection, and personal hydration).

5. Travel Insurance and First Aid

We strongly recommend that all domestic and international travelers obtain personal travel insurance with medical coverage, adventure sports coverage, and emergency evacuation prior to arriving in Amazonas.

Our official guides are trained in wilderness first aid and carry an emergency field medical kit. In the event of a medical emergency requiring hospital transfer, evacuation protocols to the nearest medical facilities (Chachapoyas, Pedro Ruiz, or Leymebamba) will be executed, with medical costs borne by the traveler's insurance.

6. Conservation, Leave No Trace, and Archaeological Heritage

Amazonas holds priceless ancestral heritage and vulnerable cloud forest ecosystems. It is strictly prohibited to:

• Touch, climb, deface, or alter ancient pre-Inca stone walls or rock art (National Cultural Heritage Law N° 28296).
• Pick wild flora (such as native orchids), disturb wildlife, or feed native animals (Forestry & Wildlife Law N° 29763).
• Leave any litter on trails. We enforce a strict "Leave No Trace" policy: all participants must pack out all waste.

7. Mountain Weather and Force Majeure

Weather in the Andes and Amazonian slopes can change unexpectedly. The lead guide maintains full field authority to adjust itineraries, slow walking paces, or temporarily reroute trails if natural factors (heavy rainfalls, road blockages, high winds at Kuélap cable cars, or river swells) jeopardize group safety.

8. Applicable Law and Dispute Resolution

These terms and conditions are governed by the laws of the Republic of Peru. Any dispute that cannot be amicably settled between the parties will be submitted to the jurisdiction of the courts of Chachapoyas, Amazonas.

In accordance with Peruvian consumer regulations, our digital Virtual Complaints Book is available at all times on our platform.